FAQ

SHOPPING QUESTIONS

For all questions before or after purchase, please email our Customer Support team at Office@myusafurniture.com. We usually answer all inquiries within the same business day.

Our philosophy is to provide the best prices possible at all times of the year. We want customers to be confident that their purchases were of utmost value. Thus, we do not distribute time-sensitive coupons/discounts. With free shipping on all orders, you will find the best prices on My USA Furniture.

My USA Furniture is an online retailer of modern furniture. Our products are offered exclusively online and delivered through our network of warehouses, which allows us to showcase the widest range of products at the best prices. With free shipping, you can shop from the comfort of your home.

Please contact our Customer Support team at Office@myusafurniture.com right away.

SHIPPING QUESTIONS

As of present, we only ship within the 48 contiguous US states and Washington DC.

Please click this link to track your order.

If you created an account during checkout, you can go to your account page and check your order history and current order status. Whether you have an account or not, you will always receive a shipping confirmation email once a tracking number is available. This email will contain a link where you can track the delivery.

Shipping confirmation emails are sent 2-3 business days after you place your order. If you do not receive an email after 4 business days, please contact us at Office@myusafurniture.com. The only exception are for white-glove deliveries - these orders take longer to organize shipping and you should expect a shipping confirmation email in 5-7 business days.

RETURNS & REPLACEMENT QUESTIONS

We take great pride in the craftsmanship of our merchandise. All packages are inspected prior to outbound delivery to ensure your order arrives in perfect condition. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receiving the order for a full refund of the merchandise cost.

If you receive your merchandise and need a replacement part, please contact our Customer Support team at Office@myusafurniture.com immediately with a photo and description related to the issue. We will work to resolve the situation as smoothly as possible.

For instructions on returning merchandise, please visit our Returns page.